babycat66
2013/05/30
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The National Highway Traffic Safety Administration is investigating whether air bag problems warrant recalling about 205,000 Suzuki vehicles, the 2006-11 Grand Vitara and the 2007-11 SX4, according to a report posted on the safety agency’s Web site.
However, a federal bankruptcy court recently approved Suzuki’s Chapter 11 filing. The automaker plans to withdraw from the American car market after it sells off the rest of its inventory. That poses a problem should N.H.T.S.A. decide a recall is warranted. If an automaker lacks assets, there is no money to pay for repairs.
The safety agency says it has received 128 complaints from Suzuki owners about warning lights indicating problems with the passenger-side air bag. The warning lights suggest a malfunction of the occupant classification system, which detects whether or not a small child is seated up front. In that case, it is supposed to turn off the air bag to prevent injuries to the child.
The N.H.T.S.A. report says that Suzuki sent owners letters last September informing them of an extended warranty available to cover the systems and warning them that the front passenger air bag would still deploy even if a small child was seated there. Many of the Suzuki owners who complained to the agency said dealers told them their air bags wouldn’t work and that it would cost at least $1,000 for repairs.
A month after the letters were sent, Suzuki announced that it would cease selling cars in the United States and file Chapter 11 bankruptcy. Suzuki will continue selling motorcycles, all-terrain vehicles and marine engines in the United States.
原文: The new york times
http://wheels.blogs.nytimes.com/2013/06/21/suzuki-faces-possible-air-bag-recall-complicated-by-bankruptcy/
The National Highway Traffic Safety Administration is investigating whether air bag problems warrant recalling about 205,000 Suzuki vehicles, the 2006-11 Grand Vitara and the 2007-11 SX4, according to a report posted on the safety agency’s Web site.
However, a federal bankruptcy court recently approved Suzuki’s Chapter 11 filing. The automaker plans to withdraw from the American car market after it sells off the rest of its inventory. That poses a problem should N.H.T.S.A. decide a recall is warranted. If an automaker lacks assets, there is no money to pay for repairs.
The safety agency says it has received 128 complaints from Suzuki owners about warning lights indicating problems with the passenger-side air bag. The warning lights suggest a malfunction of the occupant classification system, which detects whether or not a small child is seated up front. In that case, it is supposed to turn off the air bag to prevent injuries to the child.
The N.H.T.S.A. report says that Suzuki sent owners letters last September informing them of an extended warranty available to cover the systems and warning them that the front passenger air bag would still deploy even if a small child was seated there. Many of the Suzuki owners who complained to the agency said dealers told them their air bags wouldn’t work and that it would cost at least $1,000 for repairs.
A month after the letters were sent, Suzuki announced that it would cease selling cars in the United States and file Chapter 11 bankruptcy. Suzuki will continue selling motorcycles, all-terrain vehicles and marine engines in the United States.
原文: The new york times
http://wheels.blogs.nytimes.com/2013/06/21/suzuki-faces-possible-air-bag-recall-complicated-by-bankruptcy/
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SUZUKI汽車保固期限內故障 車商推托不保固－北市府發布消費警訊
發布機關:臺北市政府法務局
發布日期:2013-7-1
臺北市政府法務局今日對代理日本SUZUKI汽車之金鈴汽車股份有限公司（以下簡稱金鈴汽車）及其經銷商葳立汽車股份有限公司（以下簡稱葳立汽車）2家業者，發布消費警訊，提醒消費者小心確保自身權益。
北市府陳信誠主任消保官表示，消費者在101年5月10日向金鈴汽車經銷商葳立汽車購買1輛SUZUKI汽車Swift Sport，金額新臺幣798,000元，至今行使里程數16,400公里；該車於102年5月份發生變速箱故障回葳立汽車保養廠保固維修處理〈修理費約178,000元〉時，金鈴汽車及葳立汽車以該車未定期回廠檢查保養不提供保固維修，不過同一部車在102年3月份發生冷氣故障時，車商卻給予保固維修，因而發生消費爭議。本案經臺北市政府消保官調查後，發現簽訂車輛訂購契約書時，該契約書沒有載明保固里程、保固期間或保固範圍等保固內容，該車銷售廣告亦沒有說明保固內容，銷售人員亦未告知消費者，僅在契約簽訂後交車時交付之車主手冊及原廠定期保養紀錄簿（含保證書）上約定保固內容是3年10萬公里，惟保證書另附加約定如起因為車主未適當檢查、保養、未正確使用等事由，不提供保證修理之規定，消費者並不知道。經詢問金鈴汽車得知，只要車主於交車後，未進原廠檢查保養者，原廠即不負保固責任。
陳信誠主任消保官進一步指出，車商於消費者簽約前未告知相關保固條件，明顯違反消保法第4條及第5條規定；提供之定型化契約亦未載明保固條款，違反經濟部訂定公布之汽車買賣定型化契約應記載及及不得記載事項之應記載事項第6點規定；又原廠保證書約定於交車後，未進原廠檢查保養者，不提供保證修理之規定，違反不得記載事項第7點規定不得約定排除或限制交車時未能發現瑕疵之擔保責任。因此對代理日本SUZUKI汽車之金鈴汽車及其經銷商葳立汽車違反消保法第4條、第5條規定，未提供消費者正確、充份之消費資訊及汽車訂購合約書與車輛保證書相關規定違反汽車買賣定型化契約應記載及不得記載事項部分發布消費警訊，並已要求業者改善。
另陳主任還表示，此爭議在立法院羅淑蕾委員進行協商及臺北市消費爭議調解委員會調解時，金鈴汽車就「小金額就保固大金額不保固」「不送專業機構鑑定」「不協助釐清故障原因」等漠視消費者權益之態度嚴予遣責，並呼籲消費者慎選車商，對於漠視消費者權益之企業應儘量不去消費，以免自己權益受損。如有任何消費上之爭議，可利用消費者服務專線「1950」或撥打市民熱線「1999」轉6169（外縣市請撥：02-2725-6169）查詢，消服中心及消保官室將會提供相關消費諮詢及協助申訴，以維護消費者權益。
原文：http://www.legalaffairs.taipei.gov.tw/ct.asp?xItem=57185741&ctNode=53747&mp=120034
發布機關:臺北市政府法務局
發布日期:2013-7-1
臺北市政府法務局今日對代理日本SUZUKI汽車之金鈴汽車股份有限公司（以下簡稱金鈴汽車）及其經銷商葳立汽車股份有限公司（以下簡稱葳立汽車）2家業者，發布消費警訊，提醒消費者小心確保自身權益。
北市府陳信誠主任消保官表示，消費者在101年5月10日向金鈴汽車經銷商葳立汽車購買1輛SUZUKI汽車Swift Sport，金額新臺幣798,000元，至今行使里程數16,400公里；該車於102年5月份發生變速箱故障回葳立汽車保養廠保固維修處理〈修理費約178,000元〉時，金鈴汽車及葳立汽車以該車未定期回廠檢查保養不提供保固維修，不過同一部車在102年3月份發生冷氣故障時，車商卻給予保固維修，因而發生消費爭議。本案經臺北市政府消保官調查後，發現簽訂車輛訂購契約書時，該契約書沒有載明保固里程、保固期間或保固範圍等保固內容，該車銷售廣告亦沒有說明保固內容，銷售人員亦未告知消費者，僅在契約簽訂後交車時交付之車主手冊及原廠定期保養紀錄簿（含保證書）上約定保固內容是3年10萬公里，惟保證書另附加約定如起因為車主未適當檢查、保養、未正確使用等事由，不提供保證修理之規定，消費者並不知道。經詢問金鈴汽車得知，只要車主於交車後，未進原廠檢查保養者，原廠即不負保固責任。
陳信誠主任消保官進一步指出，車商於消費者簽約前未告知相關保固條件，明顯違反消保法第4條及第5條規定；提供之定型化契約亦未載明保固條款，違反經濟部訂定公布之汽車買賣定型化契約應記載及及不得記載事項之應記載事項第6點規定；又原廠保證書約定於交車後，未進原廠檢查保養者，不提供保證修理之規定，違反不得記載事項第7點規定不得約定排除或限制交車時未能發現瑕疵之擔保責任。因此對代理日本SUZUKI汽車之金鈴汽車及其經銷商葳立汽車違反消保法第4條、第5條規定，未提供消費者正確、充份之消費資訊及汽車訂購合約書與車輛保證書相關規定違反汽車買賣定型化契約應記載及不得記載事項部分發布消費警訊，並已要求業者改善。
另陳主任還表示，此爭議在立法院羅淑蕾委員進行協商及臺北市消費爭議調解委員會調解時，金鈴汽車就「小金額就保固大金額不保固」「不送專業機構鑑定」「不協助釐清故障原因」等漠視消費者權益之態度嚴予遣責，並呼籲消費者慎選車商，對於漠視消費者權益之企業應儘量不去消費，以免自己權益受損。如有任何消費上之爭議，可利用消費者服務專線「1950」或撥打市民熱線「1999」轉6169（外縣市請撥：02-2725-6169）查詢，消服中心及消保官室將會提供相關消費諮詢及協助申訴，以維護消費者權益。
原文：http://www.legalaffairs.taipei.gov.tw/ct.asp?xItem=57185741&ctNode=53747&mp=120034
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